Joulax mainly use precious metals like 14K gold, lab-grown diamonds, moissanite to achieve a perfect balance between beauty, durability and affordability. Upon request, we also provide customized options such as nature diamonds on selected designs. We carefully select each material and stone to ensure durability, beauty, and sustainability.

14K solid gold jewelry, is strong enough to withstand daily wear and tear. It is less likely to scratch, bend, or tarnish compared to gold-plated or gold-filled jewelry.

Solid gold requires minimal maintenance to keep its shine and luster. You don’t have to worry about frequent cleaning or special care routines, making it perfect for everyday wear.

That said, In order to maintain the exquisite appearance of your Joulax 14K solid gold pieces, it is advisable to remove them when engaging with abrasive substances, applying lotions, or utilizing beauty products and perfumes. Avoid adorning yourself with jewelry during strenuous physical exertions, intensive lifting activities, or in environments characterized by excessive heat and humidity. Exposure to chlorinated water during swimming endeavors may prove detrimental to your pieces.

For details please visit "Jewelry Materials & Care".

Solid gold is generally less likely to cause skin irritation or allergic reactions, especially when compared to jewelry made with base metals or plated with gold. This makes it suitable for people with sensitive skin too.

At Joulax, we offer limited customization options for select pieces upon special request. Please reach out to us via email: hi@joulax.com or contact us form.

At Joulax, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our shipping policies are designed to ensure that you receive your orders in a timely and efficient manner.

We offer free worldwide shipping for all orders. This policy is applicable to all international customers, allowing you to enjoy our exquisite jewelry collection without the added burden of shipping costs.

For made-to-order pieces, we require a production time of approximately 2 weeks. This duration is necessary to ensure that each item meets our high standards of quality and craftsmanship. Following the production phase, international shipping typically takes an additional 3-5 days. We understand the anticipation that comes with waiting for a special piece, and we will keep you informed regarding the status of your order. Specifically, we will notify you in advance if your chosen item is ready to ship.

If you have any questions or require further clarification regarding our shipping policies, please do not hesitate to reach out to us at hi@joulax.com. Our team is dedicated to providing you with the information you need to make your shopping experience as enjoyable as possible.

Thank you for choosing Joulax. We look forward to serving you and hope you enjoy our elegant jewelry collection.

Hong Kong & Macau

• We offer free shipping for Hong Kong & Macau customers.
• Please allow 2 weeks for processing, plus 1-2 days shipping time.
• We work with SF Express for local shipping.

Rest of Asia 

• We offer free shipping to rest of Asia customers for orders over $200.
• Please allow 2 weeks for processing, plus 2-5 days shipping time.
• We work with SF Express for rest of Asia shipping.

US & Canada 

• We offer free shipping to US & Canada customers for orders over $200.
• Please allow 2 weeks for processing, plus 3-5 days shipping time.
• We work with DHL or UPS for US and Canada Shipping

Australia & New Zealand 

• We offer free shipping to Australia & New Zealand customers for orders over $200.
• Please allow 2 weeks for processing, plus 3-5 days shipping time.
• We work with DHL for Australia and New Zealand Shipping,

UK & Europe (except Russia) 

• We offer free shipping to UK & Europe (except Russia) customers for orders over $200.
• Please allow 2 weeks for processing, plus 3-5 days shipping time.
• We work with FEDEX or UPS for UK & Europe Shipping.

Additional notes:

• Orders placed on weekends and major holidays will be handled on the next business day, as we do not offer deliveries on weekends or holidays.
• During busy and holiday periods, processing and shipping might experience delays.
• The cost of shipping, customs, duties, and taxes for international orders will be calculated at checkout based on your country's regulations. For more details, please contact your local customs office.
• International orders are non-returnable and non-exchangeable.
• We ship to numerous countries; if you encounter any issues during checkout in your country, please contact us at hi@joulax.com.
• All deliveries will include standard packaging and blank gift cards. If you have special requirements, please contact us at hi@joulax.com.

Conscious shopping is encouraged! However, If you are not sure about your order, you have 7-day window to return it, except rings, earrings or any customized items including engraving pieces.

If you like to exchange to something else, you also have 7-day window to do it, plus price differences and all local or international shipping costs. 

To qualify for a return or exchange, your item must be in the same condition as when you received it: unworn, unused, and in its original packaging. We do not accept returns for items that have been worn, scratched, damaged, or are missing their original packaging. Additionally, we do not cover return shipping costs and are not responsible for items lost during return shipping. 

To initiate a return or exchange:

• Step 1: Email us at hi@joulax.com. We will provide you more information for your specific case.
• Step 2: Send the items to the address provided in the return instructions if it is accepted by us.
• Step 3: Notify us via email with the return tracking number. The shipping date must be within the 7-day return window.

Upon receiving and examining your return, we will email you a confirmation and approval. We will then process your refund to your credit card or original payment method within 30 business days depends on your bank or card policies.

Please check your order upon receipt and contact us immediately if any items are defective, damaged, or incorrect. This allows us to address the problem promptly. We are happy to repair or offer replacement for items due to manufacturing defeats, if you are happy to cover all the shipping cost. We regret that we cannot issue refunds for issues reported after 7 days.

For any inquiries, please email us at hi@joulax.com.

Most of the Joulax pieces are handmade to order, to minimize the impact to the environment. We don't mass produce and don't carry all possible sizes of each style. Custom sized and resized pieces are made to order and can take up to 7-21 days for production. Custom sized pieces are not eligible for return or exchange.

Yes we do. Joulax takes care of each customer's special request. Each standard package will come with a Joulax jewelry box and a blank gift card with an envelop. If you have other request, please email us to discuss and we will get back to you with timeline and a quote.

If you have questions regarding any product, service or shipping, the best way to reach our customer service team is by email at hi@joulax.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.